FAQ
Yes! We ship worldwide (to ship to India, Brazil & Chile, please contact us at: thanks@barnerbrand.com) we want Barner glasses to be available all around the world.
We ship orders within 48 hours - business days (add 5 more days to assemble prescription lenses). As soon as we ship your order, you will receive an email from the courier with the tracking number. The delivery time is the following:
EUROPE: 1-3 working days
UNITED STATES: 2-6 working days
OTHER COUNTRIES: 6-8 working days
The time of delivery might be increased if applicable customs clearance. Any duties/VAT are the sole responsibility of the client and not Barner.
Hello!
We offer Single Vision lenses Sphere (SPH) correction for nearsightedness or farsightedness glasses.
Prescription range limits: The sum of the negative values for SPH and CYL should not go over -8.00 and the sum of the positive values for SPH and CYL should not go over +6.00.
The easy steps are the following:
1. Make sure you have an updated ophthalmological prescription.
2. Once you place your order with the prescription, you will receive your "Thank You" confirmation email with the prescription form.
3. Make sure you write down the exact prescription that your doctor gave you, as this will be what our lab will assemble :)
> Information we will ask you in our prescription form:
1. Your myopia for both eyes. In your prescription should be named as sphere, SPH or ESF. If you just need simple reading glasses (+1, +1,5, +2, etc.), you would only have to fulfill this parameter.
2. Your astigmatism for both eyes. Astigmatism is detailed by two concepts, Cylinder and Axis. Cylinder can be named as CYL.
3. Your pupillary distance. To properly center your prescription in your chosen frame we need the distance between your pupils or the distance between your pupils to your nose. If you don't have it you can measure it by yourself, here you have a picture of what is the Pupillary Distance: https://www.eyeweargenius.com/wp-content/uploads/2018/11/Dual_Pupillary_Distance.jpg
With all this information you will have very soon your new prescription glasses!
Our glasses use two technologies in order to block the blue light:
1. The material itself of the lenses absorbs the blue light
2. The external surfaces have a coating that reflects the blue light, allowing our lenses to be more clear as if they were just blocking light through the raw material of the lenses
Our high quality organic CR-39 lenses block 100% of the Blue Light under 410nm and 45% of the Blue Light on the 410nm - 450nm spectrum. Keeping your eyes more relaxed and comfortable while using digital devices in any kind of situation. Think of them as protective eyewear for digital professionals!
The sum of the negative values for SPH and CYL should not go over -8.00 and the sum of the positive values for SPH and CYL should not go over +6.00.
If your prescription details have ADD or Prisms powers, please contact our Customer Service at thanks@barnerbrand.com and we will be happy to assist you.
The glasses shouldn't have any strength or magnification. Also, they are done with high quality organic CR-39 materials which avoid this kind of magnification.
Nevertheless, if you want to make sure there is no magnification on your lenses, please go to your closest optician and ask them to check if there is any prescription on the lenses. If that is the case, please let us know and we will exchange your glasses immediately.
This kind of magnification feeling that could happen to few people when starting to wear computer glasses could be done because when removing some part of the Blue color you get a different color contrast which you are not used to and it could cause this strange feeling.
If this is your case, it should happen only at the beginning, after a while, it should be all good!
We recommend using the cleaning cloth provided (or similar) to remove lipids and moisture without smearing. If more intensive cleaning is required use lens cleaning spray without alcohol.
For the acetate frames, we recommend using the cleaning cloth provided (or similar) as well. If more intensive cleaning is required use water and soap with the microfiber.
SHIPPING & RETURNS
We are shipping all the goods from our warehouse in Barcelona (EU).
We use a DHL premium service. Once we send your order, you will receive a tracking code to check the status of your order at all times.
Please note that we only ship and deliver on business days and that only expedited orders placed before 12:30 pm CEST on a business day will ship that same day. For example, an order placed on Thursday at 2 pm CEST will ship out the next day, Friday.
You will be eligible for International FREE shipping whenever the subtotal amount (discounts included), it is over 70€. If after applying a discount code, the due payment is below 70€, shipping costs will be charged.
This depends on your local tax code. Any applicable duties/VAT are the sole responsibility of the client, and not our team. We have absolutely no control over charging each client additional duties/VAT at the time the purchase is made, and so these fees (if applicable) may be imposed at the time of receiving the package. If you are unsure whether or not you will be charged duties/VAT at the time of receiving your parcel, please get in touch with your local post office.
For orders above 70€ we offer FREE SHIPPING worldwide, this means that we cover the transport cost with DHL express. However, we can't take responsibility of the duties being charged by the customs of your country.
It depends on your location:
- Spain 5€
- EU and Canary Islands 10€
- Outside EU 15€.
When making the order and filling up your address of delivery, shipping costs will be automatically added to your order. Remember that orders higher than 70€ (after applying discounts) have free shipping.
This means that you will have FREE SHIPPING WORLDWIDE when purchasing 2 pairs of Barner glasses.
For orders outside the EU, custom duties or taxes might apply. Please check with your local postal office to get further information.
We offer a simple 30 days Return Policy, if you wish to return or exchange an item, please follow the instructions in this link:
https://barnerbrand.com/pages/returns
You will receive an email from the shipping company with the return label and the instructions to schedule a pick-up date. As soon as we receive your package, the items will go through inventory control and then we will proceed with a full refund minus shipping cost of:
- Spain - 5€,
- EU and Canary Islands - 10€,
- Other countries - 15€
Bear in mind we do not offer refunds for customized items, such as prescription lenses, unless it is due to a manufacturing defect.
All returns must be unused and in original condition. For damaged or missing items (such as boxes, cases, cloths and cords) 5 € will be deducted from the refund.
For orders bellow 70 Euro, which were not eligible for free shipping, we will also deduct the original shipping cost paid. We do not profit from returns, we only charge the customer the cost the courier charges us to send and return the items.
*Non-EU countries' changes and/or returns may have duties/VAT costs added to the shipping costs, related to the importation of the goods to Barcelona - Spain.
If the customer does not return the product and does not contact customer support for any clarifications or issues, the product will be determined as accepted.
It can take up to 7 days to proceed with refunds for returned items from the date we receive your parcel in our warehouse and it passes through an inventory control.
WARRANTY & SUPPORT
Yes, in Barner we believe in the quality of our goods so all our products are 2 years warranted from the date of purchase against all manufacturing defects.
Please note that the warranty does not cover:
Damage caused by improper use, lack of care, accidents (Broken temples, frames or lenses)
Aesthetic changes due to daily use (lack of shine, scratches, the disappearance of text in temples, etc)
For warranty issues, contact us to at thanks@barnerbrand.com
Our satisfaction team is available on thanks@barnerbrand.com, Instagram & Facebook Messenger from Monday to Friday 24/7.
For pre-sales questions, you can reach out on any of the 3 channels.
Everything related to post-sales please reach out on thanks@barnerbrand.com.
Don’t worry! Contact us at thanks@barnerbrand.com or via Facebook messenger and we'll be happy to support you.
We are Barner Ventures S.L. (VAT: ESB67089284), a company registered in Barcelona (Spain).
Our headquarters are in C/ Folgueroles 17-25 (pasaje), 08022 Barcelona.
If you have any questions you can reach us out at thanks@barnerbrand.com
