FAQS
VERZENDING & TERUGZENDING
Het hangt af van je locatie:
- Spanje 5€
- EU en Canarische Eilanden 10€
- Buiten EU 15€.
Bij het maken van de bestelling en het invullen van uw leveringsadres worden de verzendkosten automatisch aan uw bestelling toegevoegd. Vergeet niet dat bestellingen hoger dan 85€ (na toepassing van kortingen) gratis worden verzonden.
Dit betekent dat u bij aankoop van 2 brillen van Barner wereldwijd GRATIS VERZENDKOSTEN heeft.
Voor bestellingen buiten de EU kunnen douanerechten of belastingen van toepassing zijn. Neem contact op met uw plaatselijke postkantoor voor meer informatie.
We process, pack, and ship all orders within 1–2 business days. Prescription glasses require additional time, taking up to 5 business days to be completed. For LAB, photochromic, tinted, and QuartzBlue lenses, preparation time may vary.
Once you receive the tracking code, the estimated delivery time will depend on your location and chosen shipping method:
- Spain: Standard 2–3 business days | Express 1–2 business days
- Europe: Standard 2–4 business days | Express 1–2 business days
- Rest of the World: Standard 3–6 business days | Express 2–4 business days
For non-EU countries, please note that customs clearance may delay delivery times. We also recommend checking your country’s import fee policies, as customs duties and taxes are beyond our control.
Yes! We ship worldwide to 185 countries.
In case your country is not listed during the checkout, please send us a message using our Contact Form and we will provide you with the available shipping options.
We ship all the goods from our warehouse in Barcelona - Spain (EU).
Please note that we only ship and deliver on business days.
For countries outside the EU, import duties and customs fees may apply upon delivery. We recommend consulting your country's official government website for detailed information about importing goods.
U komt in aanmerking voor Internationale GRATIS verzending wanneer het subtotaalbedrag (kortingen inbegrepen), meer dan 70€ bedraagt. Indien na toepassing van een kortingscode het verschuldigde bedrag lager is dan 85€, worden verzendkosten in rekening gebracht.
In case your country of delivery is not available during checkout, please contact us using our Contact Form
Wij bieden een eenvoudig 30 dagen retourbeleid, als u een artikel wilt retourneren of ruilen, volg dan de instructies in deze link:
https://barnerbrand.com/pages/returns
U ontvangt een e-mail van het verzendbedrijf met het retourlabel en de instructies om een afhaaldatum te plannen. Zodra wij uw pakket hebben ontvangen, gaan de artikelen door de voorraadcontrole en gaan wij over tot een volledige terugbetaling minus de verzendkosten van:
- Spanje - 5€,
- EU en Canarische Eilanden - 10€,
- Andere landen - 15€
Houd er rekening mee dat we geen restitutie bieden voor op maat gemaakte artikelen, zoals lenzen op recept, tenzij het te wijten is aan een fabricagefout.
Alle retourzendingen moeten ongebruikt en in originele staat zijn. Voor beschadigde of ontbrekende artikelen (zoals dozen, koffers, doeken en koorden) wordt 5 € van de terugbetaling afgetrokken.
Voor bestellingen van minder dan 85 Euro, die niet in aanmerking kwamen voor gratis verzending, zullen we ook de originele verzendkosten in mindering brengen. Wij maken geen winst op retourzendingen, wij berekenen de klant alleen de kosten die de koerier ons aanrekent voor het verzenden en terugsturen van de artikelen.
*Bij wijzigingen en/of retourzendingen uit niet-EU-landen kunnen er rechten/BTW-kosten worden toegevoegd aan de verzendkosten, in verband met de invoer van de goederen naar Barcelona - Spanje.
Als de klant het product niet retourneert en geen contact opneemt met de klantenservice voor verduidelijkingen of problemen, wordt het product als geaccepteerd beschouwd.
GARANTIE & ONDERSTEUNING
Ons tevredenheidsteam is van maandag tot vrijdag 24/7 bereikbaar op thanks@barnerbrand.com, Instagram & Facebook Messenger.
Voor pre-sales vragen kun je op elk van de 3 kanalen terecht.
Alles met betrekking tot post-sales kunt u bereiken op thanks@barnerbrand.com.
Ja, bij Barner geloven we in de kwaliteit van onze producten en daarom hebben al onze producten 2 jaar garantie vanaf de datum van aankoop tegen alle fabricagefouten.
De garantie geldt niet voor:
Schade veroorzaakt door verkeerd gebruik, gebrek aan zorg, ongelukken (gebroken veren, monturen of glazen)
Esthetische veranderingen als gevolg van dagelijks gebruik (gebrek aan glans, krassen, het verdwijnen van tekst in de veren, enz.)
Neem voor garantieproblemen contact met ons op via thanks@barnerbrand.com
Collaborations: https://barnerbrand.com/pages/community
Wholesales and retail proposals: https://barnerbrand.com/pages/distributors
Corporate orders: https://barnerbrand.com/pages/corporate
Marketing: mkt@barnerbrand.com
Join us in our mission to empower the digital generation to live the good life. Here, you can find the link to become a Barner Ambassador:
https://barnerbrand.com/pages/community
Some of the benefits included are:
- Perks
- Get featured on our Social Media
- Discount codes
- Collab opportunities
- Economic rewards
We are excited to have you join us!
Wij zijn Barner Ventures S.L. (BTW: ESB67089284), een bedrijf geregistreerd in Barcelona (Spanje).
Ons hoofdkantoor is gevestigd in C/ Folgueroles 17-25 (pasaje), 08022 Barcelona.
Als u vragen heeft kunt u ons bereiken op thanks@barnerbrand.com
GENERAL
You can check your order status here:
https://tracking-barnerbrand.outvio.com/en
You can also check the order status by creating an account on our website by following this link:
https://barnerbrand.com/account/login
Simply log in to your Barner account, and you will be able to see the status of your order. You will also have access to all past orders placed under the email address provided. Unfulfilled means our team is still processing your order.
As soon as the order is shipped out, you will receive the tracking information via email. If your order has not been shipped yet and it is delayed, please send us an email at support@barnerbrand.com or use the contact form here:
We live totally surrounded by screens, spending almost nine hours a day, on average, in front of digital devices. All these devices emit blue light, and since our eyes aren't protected against this overexposure, the light can be detrimental, causing eye strain, dry eyes, disruption of sleep patterns, headaches, migraines and mental and physical fatigue.
Barner lenses have a coating specially developed for people who spend a lot of time indoors and are exposed to the blue-violet and LED light of digital devices like smartphones, TVs, and tablets.
Barner Blue Light Glasses benefits also include better focus, reduce glare and eye strain, reduces CVS, improves posture and well-being and better sleep cycles. For more detailed information on the benefits of wearing Barner Glasses, please check out the following articles:
https://barnerbrand.com/pages/why-use-blue-light-glasses
Yes! All our lenses (except the LAB lens type) have four coatings: hard, anti-glare, anti-static, and super hydrophobic coat.
The LAB lenses have a basic blue-light filter and a hard coat. We highly recommend adding the QuarzBlue coating.
Barner Blue Light Glasses benefits also include better focus, reduce glare and eye strain, reduces CVS, improves posture and well-being and better sleep cycles. For more detailed information on the benefits of wearing Barner Glasses, please check out the following articles:
https://barnerbrand.com/pages/why-use-blue-light-glasses
Percentage of Blue-light protection on each lens type:
- for the Blue-light non-prescription glasses our high-quality CR-39 lenses block 100% of the Blue Light at 380 - 405nm and 45% on the 410 - 450nm spectrum:
- for the Reading Glasses is 100% at the 380 - 405 nm spectrum;
- for the Standard Index 1.56 is 100% at the 380 - 405 nm spectrum;
- for the Comfort Index 1.6 is 40% at the 380 - 405 nm spectrum;
- for the Premium Index 1,67 is 45% at the 380 - 405 nm spectrum;
- for the LAB Comfort Index 1.6 is 45% at the 380 - 405 nm spectrum;
- for the LAB Premium Index 1.67 is 40 % at the 380 - 405 nm spectrum;
The LAB 1.6 and 1.67 Index lenses with Quarz Blue technology protect 55% at the 380 - 405 nm spectrum.
Please note that the reduction in protection when increasing the lenses index is because the thinner the lenses are there is less material to block and absorb the blue light. Nevertheless, all of them come with high-quality protection from the Blue-light.
Je kunt online bestellen op www.barnerbrand.com door de gewenste artikelen aan je winkelwagentje toe te voegen en naar de kassa te gaan. Vul de verzendgegevens in en ga naar de volgende pagina om de leveringsopties en verzendkosten te controleren die we in jouw land aanbieden. Op dezelfde pagina, aan de rechterkant, kun je een kortingscode toevoegen als je die hebt. Ga vervolgens door naar de betaling. Nadat u de betaling hebt voltooid, ontvangt u een e-mail ter bevestiging van uw bestelling. U kunt hier ook uw Barner-account aanmaken en openen om op elk gewenst moment de status van uw bestelling te controleren: https://barnerbrand.com/account/login
Denk eraan dat kortingen niet kunnen worden gecombineerd met andere kortingscodes of automatische promoties op de website.
Anti-Blue Light Glasses:
Barner Brand is using the CR39 material for the lenses, which is one of the most recommended. Our high-quality CR39 lenses block 100% of the Blue Light at 380 - 405nm and 45% on the 410 - 450nm spectrum. The lenses have 4 coatings: hard coat, anti-glare, anti-static and super hydrophobic coat!
Sunglasses:
Our neutral sunglasses have lightweight and highly resistant TAC polarised lenses with category 3 filter for sunny days and general use. These lenses are suitable in snow, mountains and at the seaside. They absorb up to 92% of light, provide 100% UVA and UVB ray protection and are protected by a hard coating. Our prescription sunglasses are made with CR-39 lenses and they are not polarised. All lenses have 4 coatings: hard coat, anti-glare, anti-static and super hydrophobic coat.
TR-90 glasses
-Flexible, functional, lightweight polycarbonate frames with rubberized finish:
https://barnerbrand.com/collections/tr-90-glasses
Acetate glasses
- Elegant, hand-polished, high quality Italian acetate:
https://barnerbrand.com/collections/acetate-glasses
Metal glasses
- Stainless steel with nickel temples, all assembled with silicone nose pads:
https://barnerbrand.com/collections/metal-blue-light-glasses
Sustainable glasses
- Rilsan frames are made using a high-performance material called Rilsan®Clear G850 Rnew®, a 45% bio-based material made from castor seeds. Once the castor plant is harvested and the seeds grinded, the castor oil is produced and later polymerized resulting in a lightweight, durable, and flexible material:
https://barnerbrand.com/collections/sustainable-glasses
- Bio-acetate frames are composed of cotton and wood pulp fibres, blended with a plasticizer derived from natural sources:
https://barnerbrand.com/collections/sustainable-glasses
Onze bril gebruikt twee technologieën om het blauwe licht te blokkeren:
1. Het materiaal zelf van de glazen absorbeert het blauwe licht
2. De externe oppervlakken hebben een coating die het blauwe licht reflecteert, waardoor onze brillenglazen helderder zijn alsof ze alleen licht blokkeren door het ruwe materiaal van de brillenglazen.
Onze hoogwaardige organische CR-39 lenzen blokkeren 100% van het blauwe licht onder 410nm en 45% van het blauwe licht in het 410nm - 450nm spectrum. Zo blijven uw ogen meer ontspannen en comfortabel tijdens het gebruik van digitale apparaten in allerlei situaties. Zie ze als beschermende brillen voor digitale professionals!
De som van de negatieve waarden voor SPH en CYL mag niet hoger zijn dan -8,00 en de som van de positieve waarden voor SPH en CYL mag niet hoger zijn dan +6,00.
Als uw voorschrijfgegevens ADD of Prisma's bevatten, neem dan contact op met onze Klantenservice via thanks@barnerbrand.com en wij helpen u graag verder.
Don't know what to gift to your beloved ones? No worries, everyone loves gift cards!
https://barnerbrand.com/products/gift-card
They will have a year to choose what to get, they're good for all our products, and no postage is needed. After purchasing the digital gift card, you will receive a verification email from us which will include a link to view the gift card.
You will be able to open a PDF containing the digital gift card with a unique code, save it as a PDF for yourself or send it to the gift card recipient if you want to give it to someone else.
Later this unique code can be applied at the checkout and the system will use it as a payment method. If the gift card amount is smaller than the total price of the order, you will need to pay the remaining amount with another payment method or another gift card. If the gift card has more funds than your order total cost, you will have the rest saved in your Barner account as a store credit for the next purchase.
Wij adviseren het meegeleverde reinigingsdoekje (of iets dergelijks) te gebruiken om lipiden en vocht te verwijderen zonder te smeren. Als een intensievere reiniging nodig is, gebruikt u reinigingsspray zonder alcohol.
Voor de acetaatmonturen adviseren wij eveneens het meegeleverde reinigingsdoekje (of iets dergelijks) te gebruiken. Als een intensievere reiniging nodig is, gebruik dan water en zeep met de microvezel.
The tax or customs regulation depends on your local tax code and the legislation of your country. Any applicable duties/VAT are out of our control, the local government is charging each client additional duties/VAT at the time the purchase is made, and so these fees (if applicable) may be imposed at the time of receiving/importing the package.
If you are unsure why they are charging you some fees or taxes when receiving your parcel, please get in touch with your local post office. Moreover, these extra charges don't go to us, but to the tax company of your country/region.
For orders above 70€, we offer FREE SHIPPING worldwide, which means that we cover the transport cost with the courier. However, we can't take responsibility for the duties being charged by the customs of your country.
PRESCRIPTION
Yes, we do! We can suit any prescription in the power range of:
Anti Blue-light prescription lenses
-Sphere (SPH) from +8.00 to -16.00
-Cylinder (CYL) from +4.00 to -4.00
-Axis from 0 to 180;
Sunglasses prescription lenses
-Sphere (SPH) from +8.00 to -10.00
-Cylinder (CYL) from +4.00 to -4.00
-Axis from 0 to 180;
Currently we are only producing the monofocal (single vision) prescription lenses due to the complexity involved on doing progressive/multifocal lenses. Instead, we can offer customers to sum up the Sphere values + ADD values (add also Cylinder and Axis which is mandatory if available) and prepare reading glasses (for near) or, assemble the lenses without the + ADD values and prepare prescription glasses to see from far.
Yes, we offer reading glasses with +1.00, +1.50, +2.00, +2.50 and +3.00 power (Sphere).
Simply select "Reading glasses" in the lens type section in each product page before adding the glasses to your cart.
We do not charge for reading lenses, you will only pay the price for the frames!
Currently we are only producing the monofocal (single vision) prescription lenses due to the complexity involved on doing progressive/multifocal lenses. Instead, we can offer customers to sum up the Sphere values + ADD values (add also Cylinder and Axis which is mandatory if available) and prepare reading glasses (for near) or, assemble the lenses without the + ADD values and prepare prescription glasses to see from far.
To place an order with prescription lenses, simply open the product page, choose "Select lenses and purchase", and then select the option "Prescription +40€". On the right side you will see the bar with three options, you can choose either of them:
- to Upload your prescription (the photo or PDF file of the receipt) and introduce Pupillary distance,
- to Enter your prescription manually (and also to upload prescription receipt just in case),
- to Send your prescription later.
Here is the information we ask:
- Axis: just in case you have cylinder (astigmatism), it goes from 0 to 180. If you don't have cylinder (astigmatism), just leave it as 0.
- Cylinder diopters (for Astigmatism, CYL)
- Sphere diopters (for nearsightedness and farsightedness, SPH)
- Pupillary Distance, the pupillary distance is calculated by the distance between one pupil and another.
For example: 30+30=60mm (distance between one and another). Find here a few video demonstrations: https://www.youtube.com/results?search_query=pupillary+distance
Once it's done you will be redirected to the checkout page to complete the payment.